Team Building

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    Staff Goal Setting & Success Tracking 2016

    Nurture Your Team and Watch Them Grow!  If you are ready to GROW your sales in Service and Retail then you need to nurture your team to support you in making this happen.  This Weekly/Monthly staff tracking is a way for you to work with each person on your team, seeing where they are excelling and where they need to improve.  Our Staff Goal Setting & Success Tracking product allows you to help each team member to understand where they are now and to set goals based on where they want to be, and then to help them see the results each week and month.  This removes the "drama" from your coaching with them because you are speaking only about the facts of what they are and are not achieving based on their goals!

     

    Staff Goal Setting & Success Tracking Samples >>
    (click images to enlarge) 

    An example of the staff goal setting and success tracking spreadsheet for an individual employee - understand the importance of how this type of tracking can impact your businessAn example of the staff goal setting and success tracking spreadsheet for all employees - you will garner the understand of how crucial it is to have this resource in your business
    A blank example of the salon spa staff goal setting and success tracking weekly reporting

    • Set clear goals with each team member
    • Clearly see results and coach them to achieve their best
    • Manage staff based on facts (not on feeling)
    • Take charge of your business focusing on growing overall sales and staff results
    • Understand the "story" of the numbers and begin to coach from them

    $29.95

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    Guest Service Success - Aesthetics

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • >> Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • >> Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • >> Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Guest Service Success - Massage

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Guest Service Success - Nail

    $19.95

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    Guest Service Success - Nail

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Guest Service Success - Stylist

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Motivate Your Team Incentive Programs

    Growing your Spa or Salon business is something you think about daily, and you also know that the growth is greatly impacted by the ongoing involvement of your team. Implementing incentive programs to motivate and reward your team for their participation in helping you grow guest, service, and retail is well worth investing your time and money because… you will reap a great reward!

    But figuring out how to keep your whole team supporting your various efforts to grow the business, and what to use to keep it exciting, is often difficult to create and implement. This Motivate Your Team – Incentive Programs That Work product provides you with a variety of fun and rewarding programs to build excitement with your team.

    Each Program includes:

    • Program overview
    • A recommended reward structure and suggested prizes
    • Incentive items needed
    • A tracking spreadsheet
    • A sample flyer to motivate the team
    • Incentive items needed

    $49.95

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    Pre-Booking for Future Success

    $19.95

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    Pre-Booking for Future Success

    In this training product you will learn the value of scheduling your guest's future appointments with you, and the communication skills needed to greatly improve your success at pre-booking.  The goal of this training is for you to learn how to secure your future with Pre-Booking success with 50% of your guests set up for return visits.  You will learn:
    • Guarantee your guests return to you
    • Increase guest loyalty
    • Increase overall sales
    • Become booked solid and be "THE" in demand service provider

    $19.95

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    Salon Spa Employee Handbook

    $89.95

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    Salon Spa Employee Handbook

    Having a handbook in your business puts everything about your company in one common place. It is a document that you will want to review yearly and keep it updated with your policies and procedures as well as updating company successes. As the Owner you want to always think of your handbook as an ongoing process, this is a living, breathing document that represents your company and is the documentation and agreement you have with your staff.

    Your handbook tells the new staff member about the company Vision, Mission, Values and Culture. This is an important document because it communicates in writing the rules, policies, procedures etc..

    This handbook was created to allow you to personalize every part of it to fit YOUR Company.

    Some of the topics covered in this handbook are:
    • Company Vision Statement
    • Company Mission (what our guest promise is)
    • Company Values (behaviors that fit our culture and what is expected of new hires)
    • Housekeeping policies
    • Staff and family service policies and cost
    • Lunches
    • Phone usage
    • General work rules
    • Vacation policies
    • And SO much more

    You will not need every policy and you can take out what does not fit and personalize what does. We created this document to help you make this BIG project a little easier to complete.

    As always feel free to contact the company if we can support you in any way

    $89.95

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    Service Excellence Series

    $795.00

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    Service Excellence Series

    The Service Excellence Solutions Series is the premier Salon and Spa Service Provide tele-call series program.  "This is Life Changing material," and "Wow, this really works," are just a couple of the things graduates are saying about the program.  The systems that are taught inside the program through Salon Spa Business Solutions, your industry resource center, teaches Salon and Spa Service Provider professionals how to work smarter, not harder, in order to have the life they love.

    What you will love most about the series is that you do not even have to leave your home.  No long flights with peanuts served for lunch; No having to stay at hotels; No expensive hotel food to purchase; and you can participate wearing your most comfortable clothes while sitting in the comfort of your own home.  The 12 week program is delivered on a high definition conference line for maximum sound quality.

    "Hearing WHY and seeing HOW to get your guests to purchase retail in a different way, that's not even pushy!  I don't ever have to feel like that nasty used car salesman ever again."  Service Provider graduate  Melissa Gilbert, Gaithersburg  M

    Work Less and Earn More:  Projected Sales Increase over a year is nearly $20,000.00; see below

      Service Sales Retails Sales # of Clients Pre-Booking
    Start of Program $1664.00 $230.56 24 60%
    End of Program $1921.00 $369.00 20 79.1%
    Results +15.4% +59.9% - 4 +31.8%

    $795.00

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    Service Provider Financial Growth Series

    There is no risk, ensure your career success with our Service Provider Financial Growth Series. Our team has built in a 100% Money Back Guarantee. We Guarantee by the end of the course you will increase your average ticket by $5.00. That's right a $5.00 dollar average ticket increase!

    12-week Live Call Series Filled With Tools & Tips!

    If you see 20 clients a week that means you will average approx. $5,000 more per year! We will track your progress and if you are not gaining the Financial Growth we know you can, we will remove you from the program and refund your registration fee.

    This three month program specifically for Service Providers includes two 90 minute group coaching calls each month and homework assignments to further your learning.

    To highlight just a few things you will get from your participation in this program:

    • Guaranteed $5.00 average ticket increase
    • Effective Pre-Booking techniques
    • Have your guests saying Yes and never feel like a sales person
    • The art of Professionalism and how to grow a Stellar Reputation
    • Create clear goals that you know you can achieve
    • Tracking to help you Own Your Success

    $460.00



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