Service Excellence for Service Providers

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    Guest Service Success - Aesthetics

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • >> Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • >> Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • >> Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Guest Service Success - Massage

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Guest Service Success - Nail

    $19.95

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    Guest Service Success - Nail

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

  • X

    Guest Service Success - Stylist

    Have you ever had an experience at a business where you were wowed by the level of service that you received?  An experience where you felt completely taken care of and you knew you really mattered to that business.  And what did you do when you left?  You raved! You talked about it... you told your friends, your co-workers, your neighbors.

    Create that quality of service for your customers and your business will not just survive--- Your business will thrive!

    Here are a few tips to get you started:

    • Plan the type of experience you want your customer to have, from the moment they call or walk through the door, until they walk back out the door.  Then write it down.  Create scripts for answering the phone, scripts for greeting customers at the door, scripts for the technicians to use as a customer enters the station.  You get the idea.  Then keep the scripts handy for the team to refer to.
    • Hold a training session at least once a month where you review the customer service experience and the scripts.  Plan the trainings and make them both informative and fun.  You will have a greater success with the staff if they engage in the vision and are excited about the training.  This is also a great time to improve the scripts from team feedback!
    • Accountability and consistency are key to successful customer experience programs.  Your leadership and motivation is the foundation for consistent and successful implementation of your customer experience program.

    Wow your way to the bank!  In these audio trainings you will learn new ways of communicating with your guests; these communication systems will support you in providing professional recommendations to each guest on each visit.  These skills will support you in DOUBLING your service sales and having your guests raving about the amazing experience they "always" have with you.

    $19.95

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    Pre-Booking for Future Success

    $19.95

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    Pre-Booking for Future Success

    In this training product you will learn the value of scheduling your guest's future appointments with you, and the communication skills needed to greatly improve your success at pre-booking.  The goal of this training is for you to learn how to secure your future with Pre-Booking success with 50% of your guests set up for return visits.  You will learn:
    • Guarantee your guests return to you
    • Increase guest loyalty
    • Increase overall sales
    • Become booked solid and be "THE" in demand service provider

    $19.95

  • Quick View

    Service Excellence Series

    $795.00

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    Service Excellence Series

    The Service Excellence Solutions Series is the premier Salon and Spa Service Provide tele-call series program.  "This is Life Changing material," and "Wow, this really works," are just a couple of the things graduates are saying about the program.  The systems that are taught inside the program through Salon Spa Business Solutions, your industry resource center, teaches Salon and Spa Service Provider professionals how to work smarter, not harder, in order to have the life they love.

    What you will love most about the series is that you do not even have to leave your home.  No long flights with peanuts served for lunch; No having to stay at hotels; No expensive hotel food to purchase; and you can participate wearing your most comfortable clothes while sitting in the comfort of your own home.  The 12 week program is delivered on a high definition conference line for maximum sound quality.

    "Hearing WHY and seeing HOW to get your guests to purchase retail in a different way, that's not even pushy!  I don't ever have to feel like that nasty used car salesman ever again."  Service Provider graduate  Melissa Gilbert, Gaithersburg  M

    Work Less and Earn More:  Projected Sales Increase over a year is nearly $20,000.00; see below

      Service Sales Retails Sales # of Clients Pre-Booking
    Start of Program $1664.00 $230.56 24 60%
    End of Program $1921.00 $369.00 20 79.1%
    Results +15.4% +59.9% - 4 +31.8%

    $795.00

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    Simply Increase Retail Success

    $19.95

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    Simply Increase Retail Success

    Wondering what are some powerful salon retail sales techniques?  In this training product you will learn how to get your guests taking home the products you recommend, and you will never feel like a sales person doing it.  Following the steps in this system will allow you to:
    • Double your retail sales
    • Double your yearly retail bonus/commission
    • Increase guest loyalty
    • Wow every guest with your professional knowledge
    • Have your guest thinking about you every time they use your product

    $19.95



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